Your privacy matters to us. Learn how MACENOS collects, uses, and protects your personal information.
MACENOS ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information when you use our Platform.
By using MACENOS, you consent to the collection and use of information as described in this policy. This policy applies to all users including buyers, sellers, and visitors to our website and mobile application.
We collect the following types of information:
| Type | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, username, date of birth | Account registration |
| Contact Data | Email address, phone number, delivery address | Registration & checkout |
| Transaction Data | Purchase history, payment references, order details | Automatically on purchase |
| Technical Data | IP address, browser type, device info, cookies | Automatically on platform use |
| Usage Data | Pages visited, search queries, clicks, time on site | Automatically via analytics |
| Communications Data | Messages to support, reviews, feedback | Provided by you |
We do not collect or store full payment card details. All payment processing is handled securely by our payment partner, Paystack.
We use the information we collect for the following purposes:
MACENOS does not sell your personal data to third parties. We may share your information with trusted third parties only in the following circumstances:
All third parties we work with are required to respect the security of your data and to treat it in accordance with applicable law.
MACENOS uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you use our Platform.
We use the following types of cookies:
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption, secure server infrastructure, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure.
You are responsible for maintaining the confidentiality of your account password. Please notify us immediately at security@macenos.com if you suspect any unauthorised use of your account.
We retain your personal data for as long as your account is active or as needed to provide you with our services. We may also retain certain data to comply with legal obligations, resolve disputes, and enforce our agreements.
If you request deletion of your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law (e.g. transaction records for tax purposes, which are kept for 7 years).
Under applicable data protection laws, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data ("right to be forgotten").
Request that we limit how we process your data.
Receive your data in a structured, machine-readable format.
Object to processing of your data for marketing purposes.
To exercise any of these rights, contact us at privacy@macenos.com. We will respond within 30 days.
MACENOS is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us at privacy@macenos.com and we will promptly delete the information.
Our Platform may contain links to third-party websites or services. MACENOS is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will notify you by email or by posting a prominent notice on the Platform.
The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of the Platform following any changes constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our Data Privacy team:
We are committed to working with you to resolve any privacy concerns promptly and fairly.